The following is some very important information that every pet owner needs to read.

Counterfeit flea and tick prevention products are on the market, the EPA is stepping in.  Read what you can do to protect your dog, these products could put your pet at risk.

What action is EPA announcing?

EPA, in cooperation with its state and regional regulatory partners, is announcing the issuance of stop sale, use, and removal orders to retailers and other distributors of certain counterfeit pesticide products for control of fleas and ticks on dogs and cats. The stop sale, use, and removal orders are intended to disrupt an effort to distribute counterfeit pet pesticides. The counterfeit pesticides appear to have been unlawfully imported and were packaged in cartons designed to look like legitimately registered pesticides available in the U.S. under the trade names “Advantage” and “Frontline.” The orders prohibit retailers and other distributors from distributing or selling the counterfeit pesticide products and require their proper disposal.

Why is EPA taking this action?

EPA is responsible for assuring that all pesticides sold in the United States do not cause adverse effects under EPA-approved label use conditions. The counterfeiters have placed foreign labeled applicator package inserts in counterfeited Advantage and Frontline retail cartons printed to resemble the U.S. -registered products. Frontline products, among other things, may be missing instruction leaflets bearing directions for use required under U.S. law. Further, the Frontline applicators may not be in the required child-resistant packaging. In addition to the inadequate labeling and packaging, consumers cannot be assured that the counterfeiters inserted the appropriate size applicator for the animal pictured or otherwise indicated on the retail carton of either the Advantage or Frontline products. So, use of the counterfeit products may put the treated pet at risk.

Are all of the Frontline and Advantage brands of pesticides counterfeit?

Consumers should be aware that the Frontline and Advantage brands of pesticides are registered by EPA. The manufacturers of these two product lines are not implicated in the enforcement actions EPA is announcing. However, product inventory that may be available at the retail level at this time could include both counterfeit and legitimately registered and marketed pesticides. Therefore, EPA is advising you about this problem and recommending that you determine whether the product you are considering or have purchased appears to be a counterfeit of the EPA-registered pesticides.

What products are affected by this action?

The following are brand names and EPA registration numbers of legitimate products. The counterfeit products may use these same names and numbers.

* Frontline Top Spot for Cats (EPA Reg. No. 65331-2)
* Frontline Top Spot for Dogs (EPA Reg. No. 65331-3)
* Frontline Plus for Cats (EPA Reg. No. 65331-4)
* Frontline Plus for Dogs (EPA Reg. No. 65331-5)
* Advantage 10 for Dogs (EPA Reg. No. 11556-117)
* Advantage 20 for Dogs (EPA Reg. No. 11556-119)
* Advantage 55 for Dogs (EPA Reg. No. 11556-120)
* Advantage 100 for Dogs (EPA Reg. No. 11556-122)
* Advantage 9 for Cats (EPA Reg. No. 11556-116)
* Advantage 18 for Cats (EPA Reg. No. 11556-118)

Go to the Environmental Protection Agency (EPA) website to learn how to determine if you have purchased legitimate products, who to contact if you didn’t, and how to dispose of counterfeit ones.

In April 2008 Joy was made aware, by Lucky’s mom, about an incident that occurred after using Sergeant’s Gold flea medication.   Joy posted an article, Sergeant’s Gold Flea Medication Almost Kills Dogsters Lucky and Nala, to make everyone aware of the potential danger.

Since that article was posted there have many comments from other Dogster members who have used this product and experienced issues, from minor to life-threatening.  Last week a comment came in from Julie, an Online Community Relations Liaison, working on behalf of Sergeant’s with some updated information as to what the company is doing in response to these complaints.

Sergeant’s is very sorry to hear about what all of your dogs have experienced. We really want to hear from each one of you who believes their pet has had an adverse reaction to any of our flea and tick control products. If you haven’t yet contacted our 24-hour consumer hotline at 800-224-7387, we strongly encourage you to do so for a couple of very important reasons:

• We want to make sure that each one of your dogs is now in good health. Naturally reading these posts are more than bothersome to us.

• Sergeant’s needs to gather information from you and your vet in order to start an investigation. Sergeant’s has a procedure in place where a complaint of a possible adverse reaction is given to a committee of independent veterinarians to review and investigate what may have caused the reaction or problem.

It’s important to remember that all flea and tick control product are pesticides and in order for these products to be as safe and effective as possible, they must be used as directed. It’s also important to understand that, just like human health care products, nothing can be 100% allergy-free, so some dogs will have a reaction. Most reactions are temporary, such as skin irritation, but some can be very serious.

Sergeant’s wants to help pet owners make safe choices, which is why we expanded our “Look at the Label” educational campaign and website www.lookatthelabel.com to educate consumers on proper application and use of flea and tick control products. Each case in this forum – and other forums – is different, which is why we think you will find the information on www.lookatthelabel.com helpful in answering many of the questions you may have at this point in time.

Sergeant’s President, Bob Scharf, wants pet owners to know this tool is available and encourages everyone to visit the website or call Sergeant’s hotline to answer any questions or concerns you may have – whether it is pre, post or after application. You can view a special message here: http://www.youtube.com/watch?v=pbONNAshrWo.

We really are very sorry to read the experiences here and want nothing but your pets to be healthy and happy! Visit www.lookatthelabel.com for useful tips. Please let us know if you have any questions at all, as we would be more than happy to assist you further.

When I read the comment I thanked Julie for sending it over. I also let her know that Dogster members, being the dog lovers they are, obviously get very upset when they  use a product that they feel makes their dog sick.

It is especially upsetting when people don’t think that a company cares what happens. I asked if there is any kind of reimbursement program if it can be proven the product is directly responsible for making the dog sick.  Or is it simply use at your own risk? According to Julie, there are measures being taken to deal with those situations.

Sergeant’s has a procedure in place for when a complaint of a possible adverse reaction is reported. In some cases, the complaint and information are given to independent veterinarians for further insight on what may have caused the reaction or problem.

Sergeant’s takes pride in being an extremely ethical company and stands behind all of the products offered to fellow pet lovers. Responsibility is taken for issues related to the product as long as the product was used as indicated by the label.

If the product was used as intended and instructed and then found to be the cause of the negative reaction, the customer will of course be reimbursed for any damage associated to the product.

This again is determined through a case investigation and why it is so important to hear from anyone and everyone that has had a negative experience with this product.

For anyone that has any issues with the Sergeant’s products I urge you to take Julie’s advice and go to the Look At The Label page so you can contact the appropriate party.  It is imperative that the company is able to track these incidents and that the injured party receive compensation, if so determined,  for any out of pocket expenses due to the use of this product.